United Airlines’ mobile app now automatically presents flyers with rebooking options when their flight is delayed or canceled.
The app also generates meal, ground transportation and hotel vouchers for eligible customers.
United, which had been beta-testing the functionality since late last year, said that 50% of its customers already look to the app or to United.com to self-serve during disruptions.
With the new feature, rebooking options and vouchers will automatically populate on the app’s home screen for customers who have a flight that is canceled or delayed by more than 60 minutes, as long as the customer had loaded that flight into the app. Otherwise, flyers can take advantage of the new capability by entering their flight details during the disruption into the app or on United.com.
Those using the feature can see if they’ve been rebooked and have the option of looking at other flight options. They can also view their vouchers and connect virtually to a United customer service agent.
